Frequently Asked Questions
General Information
Where are you located?
We are located in the heart of downtown Holmen Wisconsin in the brand new Holmen Plaza building at 103 State Street, Suite 101, Holmen, WI 54636. We're in between T-Jo's Pizza and Moxy's Salon.
Do you make X, Y, or Z?
Probably. However, at this time we do not make sugar free items. Check out our menu to see the standard items that we do make. To see some of our previous custom orders, check out our product galleries.
How long do your products stay fresh?
We don't use any preservatives in our products. We recommend that they are consumed the day that they are purchased. You can expect 1-2 days of freshness on the counter. If you can't consume them by then we recommend placing them in the freezer.
Do you answer phone calls?
No. We are a small staff and do not have the capabilities to reliably answer the phone and take care of in-store customers. If you have a question, please contact us in person or through an e-mail.
What is the best way to get ahold of you?
That depends on what you need. For a custom order, you can do this through our custom order inquiry form (this is our preferred way) or in-person at the store. We do NOT take orders over the phone. For other general questions, please contact us in person or through an e-mail.
Do you ship?
Yes! See more details about shipping below.
Allergen Information
Are you really all gluten-free?
Yes, we use a proprietary blend of gluten-free flours. No wheat flours are used anywhere in our workspace.
What food allergies or dietary restrictions can you accommodate?
We can accommodate gluten free (it's all we work with), soy, dairy, egg, rice, oat and nut allergies. We have gluten free, dairy free, soy free and vegan options in our bakery cases daily. We also support dietary restrictions & allergies on our custom orders. Read more about our allergen baking & safety processes. Enjoy allergy safe baked goods that taste delicious at Omega Bakery.
Do you make any "normal" baked goods?
We've taken this to mean "items containing wheat". No, we do not, as we are a dedicated gluten free facility. We'd argue that our items taste better than wheat containing items so give us the chance to prove it.
Custom Orders
Can you do special or custom orders for a birthday, wedding or party?
Yes! We love those, please use our custom order inquiry form to request something special.
How far ahead do I need to place my custom order?
Three business days when using our custom order inquiry form, e-mail, or in-person at the store (when bakers are present).
Is there a minimum quantity on custom orders?
Yes. Our menu lists the minimum quantity per product category. For example, we can't just make a single custom cupcake with certain specifications.
Why do you require full payment before making a custom order?
We've had some "no shows". In the case of allergy baking, there also is an unseen cost of us having to shut down the entire facility to make certain items, so simply taking a flat deposit isn't enough. By pre-paying up front and forcing zero "no shows", our prices are lower this way. If you are not comfortable with this policy you can purchase what we have on display in our bakery case.
Employment Opportunities
Are you hiring and how do I apply?
Check our employment opportunities page for more information about our company including our benefits & perks. It will also include information about any open positions. The only way to apply for a position is on that page; we don't accept applications any other way.
Payment Details
What methods of payment to you accept?
Cash is preferred, but we also accept Mastercard, Visa, American Express, Discover, Venmo, PayPal and our own physical and e-gift cards. Our electronic purchase processor is Square (Block Inc).
How can I get a gift card?
We sell physical gift cards in the store. The minimum per gift card is $25. We also sell e-gift cards online at our online gift card page. The minimum per e-gift card is $10.
Preorders & Events
How can I preorder or reserve some of your most popular products?
Check out our preorders section on our events page. If you need something completely customized for a party or event, please use our custom order inquiry form.
I've seen you at farmers markets and local events, where will you be next?
Check out our events page to see where we are going to be next.
Shipping Details
How does shipping work?
We will bake fresh in the wee early hours of the morning. Once everything is cooled, we will individually package and seal the products and then fit your order into a box. We then head over to get them shipped to you.
Where do you ship to?
Wisconsin, Minnesota and Iowa is preferred but we ship to any of the lower 48 states.